Contact Me: jondpfeiffer@gmail.com
Overview
As the NPS and CSAT survey project lead, I significantly enhanced the process efficiency and cost-effectiveness by automating surveys with GetFeedback and Salesforce. This automation enabled quarterly surveys and post-onboarding feedback collection by our Technical Account Managers. This strategic integration saved the company time and resources and ensured consistent and timely collection of customer insights. The program’s success is reflected in the exceptional 92% Net Promoter Score (NPS) and 100% Customer Satisfaction (CSAT) score, demonstrating my commitment to continuous improvement and customer excellence. I have successfully implemented this project with various companies, including North Wester Mutual and Quicket Solutions.
The outcome of this Project –
- Dec 2023 – 100% CSAT Score
- Dec 2023 – 92% NPS Score
- Nov 2023 – This Project developed 25 customer success stories from our surveys, showcasing the value and impact we have with our clients and the executive team.
- Dec 2023 – This initiative generated a remarkable $5.7 million in sales Pipeline and renewals, reflecting its substantial impact on revenue growth.
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