Jonathan Pfeiffer

Dynamic Customer Leader | 14+ Years in Driving Revenue Growth and enhancing Customer Satisfaction | Expert in Analytics, Cross-functional Team Leadership, Startups and SaaS Solutions

Welcome to my professional portfolio, a reflection of my 14-year journey in the realms of Support, Customer Success Management, and Sales Management. This space is dedicated to showcasing my contributions towards driving organizational growth, fostering innovation, and building lasting relationships. I invite you to explore the milestones and successes that have defined my career.

  • Extensive Experience: Over 14 years in Support, CSM, and Sales Management, embodying a commitment to growth and innovation.
  • Revenue Growth: Led the Technical Account Management team at Ownbackup, increasing revenue from $1.9M to $6.8M in two years (2022-2024), via dynamic leadership and strategic collaborations.
  • Operational Excellence: Proficient in scaling teams, budget management, and strategic planning, resulting in enhanced productivity and cost savings.
  • Core Strengths: Expertise in team development, churn risk management, and establishing strong client relationships, supported by skills in SaaS, customer support, sales, and communication.

What People have said about Jonathan Pfeiffer

I worked with Jon as a peer manager on the same leadership team, and together we created global team processes and ways of working. Jon pitched creative ideas but was always willing to compromise to present a united front for our teams. I appreciated his humbleness and willingness to hear out the opposing arguments.

At times team members were under pressure to perform, and Jon proactively jumped in to help whenever urgent issues arose. His efforts contributed significantly to client satisfaction and helped the team meet SLA expectations. He also formed a solid rapport with his team, which was essential for sustained team morale. We were fortunate to have him on our team and look forward to his leadership and guidance at another company.

I had the pleasure of working with Jon at Luxor, where he served as a support analyst. Jon consistently demonstrated exceptional dedication to his work, always going above and beyond to assist colleagues with their computer issues. His technical expertise and proactive approach were instrumental in enhancing our IT support capabilities, ultimately contributing to the overall efficiency of our business operations. Jon’s commitment to excellence and his ability to seamlessly bridge the gap between users and IT make him a valuable asset to any team. I highly recommend Jon for his outstanding work ethic, problem-solving skills, and positive impact on our IT services at Luxor.

I worked with Jon from the start of his tenure at Own Company, where he and I had the same TAM Manager roles but looking after different teams in different geographical regions. We worked together on defining common standards and processes across the Global TAM team and I really enjoyed collaborating with him on these activities.
Jon managed a hybrid team of in-office and remote employees spread across half the US, whereas all of my team were co-located in London so I would say that Jon had a more challenging team to manage.

Jon has a drive to secure great processes and improved documentation and he would be an asset to any organization seeking to build a common way of working across teams.

I had the pleasure of knowing and indirectly working with Jon for a couple of months. Jon was not only supportive of his team but also for other’s outside his department, such as myself. I can say that he is a great manager, supportive, and incredibly knowledgeable.

Jon was always open and willing to help at anytime. He would be a great asset to any company. Thank you Jon for all your support.

I had the pleasure of working under Jon’s leadership for a couple of months, and I can say that he is a great manager. Jon is not only supportive but also incredibly knowledgeable. He consistently demonstrated a deep understanding of our work, providing valuable insights and guidance that greatly contributed to our team’s success.

What I particularly appreciate is that if Jon didn’t have an immediate answer, he would go the extra mile to connect me with the right person or resources to ensure that I had the support I needed.

I had the privilege of working closely with Jon, and I can confidently attest to his exceptional leadership qualities and unwavering commitment to his team.

Throughout our time working together, Jon consistently demonstrated remarkable leadership abilities. His approach was both collaborative and inspiring, fostering an environment that encouraged teamwork and innovation. His dedication to our team’s success was evident in his willingness to listen, support, and guide us through challenges.

One of Jon’s most admirable traits is his genuine empathy. During times of personal need, Jon extended compassion and understanding, creating a supportive atmosphere that allowed me—and others—to navigate difficulties with confidence.

I highly recommend Jon for any opportunity he pursues. His exceptional leadership skills, empathy, and unwavering dedication make him an invaluable asset.

Work Samples

Home Improvement App

UX and Technical Architect for a complete in-home selling solution for windows, roofing, doors, siding, insulation, and bathrooms.

Contact Me: jondpfeiffer@gmail.com